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Order Status

Has my order shipped?
If you have not received an email with your shipping information please contact us for your order status.
How do I change quantities or cancel an item in my order?
Contact customer service. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
You should receive an email with your tracking information included. If you do not receive an email with 48 hrs of your order please contact customer service.
My order never arrived.
Check the tracking information in the email sent to you when your order was shipped. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Warranty and Shipping

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
How do I return my product?
UncleStogys Return Policy. We offer a return or exchange for 30 days after delivery. Items must be in original packaging in unopened and resellable condition. You must contact customer service for a return authorization number. No return will be accepted with out a return authorization number. All shipping charges are nonrefundable. UncleStogys does NOT pay for return shipping unless there has been a mistake in packaging on our end. We are also not responsible if the authorized return arrives damaged to us so please take care when returning via the US Postal Service. There is a 30% re-stocking fee applied to all returns. The re-stocking fee will be waived in the case of an exchange of equal or greater value.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Do you ship to my country?
We currently ship to most counrties. For rurther information please contact customer service.
When will my order ship and what are my shipping charges?
International shipping and charges work the same as purchases within the US. Please see the questions above.

Guarantees

Satisfaction Guarantee
We offer a 100% Satisfaction Guarantee.
100% Satisfaction
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse. Sales Tax will automatically calculate in the cart.
I have a question on my charges.
If you have questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
We will provide a copy of your receipt with your order when it is shipped to you. If you need a copy before that, please contact customer service. We can email you a copy of your receipt.
My purchase is a gift.
We do understand that some purchases are for gifts. Please contact customer service and we will not include the receipt in the shipment.
When will my credit appear on my account?
Once we receive the item back to our warehouse, your refund will be processed within 48 hours. All credit card companies are different. Credits usually take 7-10 business days but they can take up to 30 days to show on your card statement.
When will my credit card be charged?
We process all credit cards through our system within 24 hours of your order being placed. Charges usually show on your card statement within 3 to 5 business days but all credit cards are different. Some cards can take up to 21 days to show the charges.

Buyer's Guide

How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. To redeem your gift certificate, enter the code into the box, labeled coupon code, just below the item subtotal. Your final total will reflect the amount subtracted for the gift certificate.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a Link you might be interested in. Links are located on the top & bottom of our website. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance. A link to our site map is provided at the buttom of any page.
How do I use a coupon?
Enter the coupon code into the box located just below the item subtotal. The total will reflect the amount minus the coupon.

Privacy Policy

What information do we collect?

When you place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. Some information will be collected so that we can provide the service that you are looking for.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
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  • To allow us to better service you in responding to your customer service requests.
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  • To quickly process your transactions.
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  • To administer a contest, promotion, survey or other site feature.
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  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
  • How do we protect visitor information?

    We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

    We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

    Do we use "cookies"?

    Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

    Do we disclose the information we collect to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Uncle Stogys. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
    How can you opt-out, remove or modify information you have provided to us?

    To modify your e-mail subscriptions, please let us know by filling out and submitting the contact form in the Contact Us section. Please note that due to email production schedules you may receive any emails already in production.

    To delete all of your online registration information from our database, fill out and submit the comment form in the Contact Us section. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

    Third party links
    In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
    Changes to our policy
    If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
    Questions and feedback
    We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Click here!
    Online Policy Only
    This online privacy policy applies only to information collected through our website and not to information collected offline.
    Terms and Conditions
    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
    Your consent
    By using our site, you consent to our privacy policy.

    If you have any questions that have not been answered on the page or if you need additional assistance please contact our customer service department.